Vocapia Research has just released an updated version of the VoxSigma speech transcription software for telephone data for the French, Chinese and Russian languages. These new language engines offer significantly improved accuracy over the previous one, and a faster transcription process. Vocapia's customers use the VoxSigma telephone speech software for speech analytics, such as for call center managment, by making recorded calls searchable and analyzable using text-based methods. For example, statistics can be generated using the automatic transcripts to identify customer opinions (dissatisfaction or satisfaction) and to provide agents with feedback to enhance their performance, with the overall goal of improving contact center efficiency and customer experience. This software can also serve in the context of lawful interceptions as an aid to analysts.

These three updated language engines are available through our Web service and as standalone software. Vocapia currently offers state of the art speech recognition technology for both telephone data and broadcast data for a total of 16 languages.

Vocapia continually works on improving its technologies (speech-to-text, speech-text alignment, keyword spotting, speaker diarization and language identification) with updates for other languages planned for this first quarter 2015.

Vocapia Research is a French R&D company and software publisher with over 20 years of experience in providing leading edge speech technologies for many languages, including most major European languages as well as Arabic, Mandarin, and Russian. The Vocapia Research VoxSigma^® software suite uses advanced language technologies such as language identification, speech recognition, and speaker identification to transform raw audio and audiovisual data into structured and searchable XML documents. This technology relies on decades of research at LISN, with which there is a privileged partnership. Joint systems developed with LISN have achieved top ranks in national and international challenges on speech-to-text transcription. Located at the heart of the science innovation cluster of Paris Saclay, France, Vocapia Research is a leader in developing and adapting AI-based solutions for both civil and defence applications. These applications include audio and audiovisual data mining (broadcast and web data, telephone speech), production of subtitles, OSINT and COMINT, and the analysis of aeronautical communications (air traffic control, voice command). Readers who wish to get more information about Vocapia Research are invited to check out the Vocapia Research website or use the contact information page http://www.vocapia.com/contact.